- For all enquiry, kindly contact us via facebook messenger.
- All transactions will be attended within 1-2 working days.
- Goods sold are not returnable. We will carefully check all item(s) one by one before shipping, no defect item(s) will be ship out.
- If you have a small gift in your order/parcel, it is randomly assigned by assistants. Gift is non-traded item, please do not pick, and do not accept any reason to return.
- Kindly ensure you have selected the correct item(s) in the correct option before checking out. June Kam Accessories will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong option are selected, or if duplicate orders are placed.
- Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is bounced back.
- Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
- All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available promotion thereafter.
- June Kam Accessories reserves the right to accept or reject any order(s) without prior notice for reasons such as:
- Product ordered is no longer available in stock
- Payment is not completed and notified to us within 24 hours from the issue of the order invoice
- We are unable to obtain authorisation of payment and/or if we suspect any fraudulent activity
- Backorders are opened for sold out items and are usually available during the stipulated timeframe only.
- Arrival time for different items differs and are usually stated under the individual items.
- We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances such as delayed shipment, lack of material, insufficient stocks arrived etc. For delayed/cancelled backorders, cancellations of orders are not applicable. A store credit with no expiry will be issued accordingly. There will strictly not be any cash refunds.
- You can decide to ship together or separately when checkout if your order consists of both in-stock & backorder item(s).
- Do kindly refer to the item's link for backorder updates. No emails will be sent for such updates unless otherwise stated.
- Orders will be shipped out within 1-2 working days (unless otherwise stated / under backorder ) upon payment verification.
- Shipping days include weekdays only, excluding weekends and public holidays.
- All orders are shipped out according to order number, we do not combine orders (unless otherwise stated).
- Due to facing high demand on new orders, adding or combined items to previous orders are strictly not allow, all items request to add/combined shall be create as a new order.
- All shipping charges will be calculated automatically when you check out.
- Your products are under the responsibility of our third party courier service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.
DISCOUNT CODES / VOUCHERS
- If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
- Discount codes may or may not come with an expiry date. This will be informed accordingly.
- Discount codes are strictly non-extensible.
- Orders placed using discount codes are not applicable for exchange and returns.
MEASUREMENTS/ REPRESENTATION OF ITEMS
- Measurements stated may vary 1cm-2cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
- Colours shown may have slight variance on different screens as different tech devices have different specifications. As such, colours may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange / return due to such reason will be rejected.
- Items with slight imperfections which do not affect the overall appearance of the item will not be considered a defect.
BOUNCED BACK PARCELS
- Customers will be contacted if any bounced back parcels bearing their name.
- Cost for re-delivery shall be paid by the customer. June Kam Accessories will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery shall be provided again from customer.
- June Kam Accessories reserves the right to deny any request to combine the bounced back parcels with any new orders.
- Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
RETURNS & EXCHANGE
- Item(s) considered a defect only can be exchange with same product.
- Item(s) must be returned in original condition.
- Items must be shipped back within 3 working days upon item received.
- Return can only be done one time per order number, means that any item(s) want to return shall be done by once.
- Customers are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
- All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.
- We only refund in store credit term after we received and checked your returned parcel.
- There is no cash refund(s) are allowed. Refund(s) are applicable on regular priced orders only. This does not include on sale item.
- Store credits are issued by June Kam Accessories and can be used on any purchase.
- To redeem your credits, please login your account and select "Store Credits" during check out. Your invoice will then reflect the payable amount after the deduction.
- Store credits do not have an expiry date unless otherwise stated.
- Store credits are strictly non-transferable.